FAQ’s

Does my computer phone work for calling 911?

A lot of computer phones (voip) do not go directly to your local 911 dispatch center. Make sure you contact your phone
provider to test your service

Why does the dispatcher ask so many questions?

To send you the proper help at the proper response level. They also assure that they have good directions and
landmarks for your location and to verify the information they have on the 911 screen.

When not to call 911!

911 is for emergencies only! Do not call 911 for telephone numbers, traffic reports, power outages, directions, and local events.

When should I teach my child to call 9-1-1?

Although children have been taught to call 9-1-1 as early as two or three years of age, four to five years is usually the best age. At four or five, children can understand what to do under certain circumstances (e.g. House catches on fire, parent is “asleep and won’t wake up”, etc.) use the child’s toy telephone to practice not only calling, but explaining the circumstances that may necessitate calling for help. Parents should enforce the fact that children should only call 9-1-1 for emergencies and not to play or just to see if it works.

Does 9-1-1 work from cellular phones?

Yes. Wireless calls are routed to the 911 center in the same way as calls made from landline phones.